Shopify Refund Count Analytics

The Refund Count is the number of orders that have been refunded. This metric is used to calculate the Percent of Orders Refunded in Shopify.

How to add Refund Count data to your worksheet

If you have already created a Mixtable workbook for your Shopify store, you can quickly add the Refund Count to an existing worksheet.

Note: The worksheet needs to show product or collection information, e.g., Products—Complete, Product—Basic, Manual Collections, Automated Collections. Check the following page if you need to add a new Shopify-linked worksheet with any of this data.

To load new Shopify data, start by selecting an empty column — any column with a non-green header (green headers mean the column is already linked to Shopify data). Then, click the ⚡️ button in the column header to open the selection window to choose the data you want to pull in.

• From the Shopify Sync Settings window, choose Analytics

• Then, select the Refund Count metric

• Select the time range that you want the {{object2}} to be calculated for

  • For all time - all sales since the creation of the store
  • Fixed date range - show data for a specific period between two dates
  • Dynamic date range - calculate the Refund Count for a dynamic time period in the past, e.g., last 7 days, last 30 days. If you select this option, the Refund Count will be recalculated daily as the date range window moves forward.
  • Calendar year and month - show the Refund Count for a specific year (e.g., 2023) or a particular month (e.g., August 2024)

Optional - Refund Count for a Customer Segment

Mixtable Analytics allows the Refund Count data to be filtered based on the customer segments you have created in Shopify.

• From the Shopify Sync Settings window, choose Analytics

• Then, select the Refund Count metric

• Select the time range that you want the Refund Count to be calculated for

  • For all time - all data since the creation of the store
  • Fixed date range - show data for a specific period between two dates
  • Dynamic date range — Calculate the Refund Count for a dynamic period in the past, e.g., the last 7 days or the last 30 days. If you select this option, the Refund Count will be recalculated daily as the date range window moves forward.
  • Calendar year and month - show the Refund Count for a specific year (e.g., 2023) or a particular month (e.g., September 2024)

• Now, use the Filter orders based on Customer Segment defined in Shopify Admin section to select the customer segment.

Note: The customer segments shown are the ones you have defined in your Shopify Admin. To add or change your segments, please use the Shopify Admin, and Mixtable will automatically reflect your changes.

Optional - Refund Count by Country

• From the Shopify Sync Settings window, choose Analytics

• Then, select the Refund Count metric

• Select the time range that you want the Refund Count to be calculated for

  • For all time - all data since the creation of the store
  • Fixed date range - show data for a specific period between two dates
  • Dynamic date range — Calculate the Refund Count for a dynamic time in the past, e.g., the last 7 days or the last 30 days. If you select this option, the Refund Count will be recalculated daily as the date range window moves forward.
  • Calendar year and month - show the Refund Count for a specific year (e.g., 2024) or a particular month (e.g., May 2024)

• Use the Filter orders based on customer's country to select the country to show the Refund Count.

You are ready!

Well done! Now that you have Refund Count data in an online spreadsheet, you can use any Excel function to analyze the data, such as:

• Sort ascending or descending,
• Find-replace,
• Filter,
• Use Excel formulas, e.g., for price changes, etc.

Find out more about the Mixtable suite of products here.